Returns & Refunds Policy

Thraidify products are customized apparel. Returns are accepted only for defective products; wrong products or configurations delivered; wrong size delivered by Thraidify; and products damaged during delivery.

Returns are not accepted for change of mind, customer-selected wrong size, customer-selected wrong colour, customer-selected wrong apparel or fit, dissatisfaction with a generated design, or other customer preference changes.

If the customer selects the wrong size and receives that same selected size, the order is not eligible for return. If Thraidify delivers a different size from the size ordered, the order may qualify for return/replacement.

Eligible issues must be reported within 7 days of delivery.

Customers must provide clear photos or videos showing the issue. For damage claims, photos or videos of the product and packaging may be required.

Customers must keep the product and original packaging until Thraidify confirms the return or replacement.

For approved returns, Thraidify will coordinate the return/replacement process through its fulfillment partner, Merch Factory. Return pickup and logistics may be handled directly by Merch Factory on Thraidify's behalf.

For approved claims, replacement is the preferred resolution where reasonably possible. If replacement is not reasonably possible, Thraidify may issue a refund to the original payment method.

Where a refund is approved, Thraidify will initiate the refund within 5–7 business days. The time for funds to appear may depend on the payment provider or financial institution.

Thraidify bears applicable return/replacement shipping costs for eligible claims.

Once payment has been successfully completed, customers cannot cancel or modify an order. If Thraidify cancels an order from its side, the customer will receive a full refund to the original payment method.

If delivery fails because the customer provided an incorrect or incomplete address, incorrect contact details, refused delivery, or failed to accept the shipment, no refund or replacement will be provided. Re-delivery may be attempted where operationally possible, with any additional shipping cost handled case-by-case.

Lost, delayed, or disputed deliveries that are not covered by the return conditions above will be reviewed case-by-case based on available evidence and investigation with the relevant fulfillment or shipping partner.

Return and refund requests should be sent to support@thraidify.com with the order details and required evidence.